This policy explains how Dormly supports rent and subscription collections, payment gateway integrations, invoice references, refunds, and dispute handling for owners and tenants using digital payment channels on the platform.
This policy explains how Dormly supports rent and subscription collections, payment gateway integrations, invoice references, refunds, and dispute handling for owners and tenants using digital payment channels on the platform.
Dormly may facilitate payment requests, invoice links, payment status tracking, and ledger references for owner subscriptions or tenant dues. Actual fund movement may be handled by approved third-party banking or payment gateway partners.
Payment gateway availability may depend on the subscribed plan, merchant onboarding status, KYC approval, and third-party service readiness.
Dormly stores transaction references, invoice identifiers, paid amounts, due amounts, and related status logs for reporting and reconciliation. Settlement timelines may vary based on the payment partner and banking network.
Owners are responsible for verifying settlement receipt in their merchant or bank account and for promptly reporting mismatches or reconciliation issues.
Refund decisions for tenant-related accommodation charges are generally controlled by the property owner or merchant of record, subject to their tenancy, cancellation, and refund terms. Dormly may assist with status visibility but is not automatically the refund decision-maker.
Chargebacks, reversals, failed payments, and gateway disputes may require additional review, supporting records, and coordination with the payment partner. Processing time depends on the third-party provider and applicable rules.
Fraud prevention, transaction monitoring, and merchant compliance checks may be carried out by payment providers and by Dormly where needed to protect the platform and its users.
Questions related to billing support, payment enablement, or payment gateway compliance can be sent to contact@dormly.in.